A Bangla-first system for service offices: staff records, customer applications with PDF documents, tasks and follow-ups, automatic SMS and alerts, a supervision dashboard, Bangla PDF reports, nightly backups, and an online or offline work mode for officers on the move.
Karyalay replaces the register, the WhatsApp reminders and the loose PDF folders of a travel or visa consultancy. Every customer application keeps its documents, status, notes, calls and SMS in one place, and the admin can see who is doing what and what is stuck.
Routine follow-up runs by itself with plain rules, no AI: when an application is received, when documents are still missing, when a case has not moved for days or a task is overdue, the system texts the customer, creates a task or alerts the officer and the admin. The rules, the SMS texts, the services and the documents each service needs are all edited from the admin panel.
Officers can work online, or switch the office to an offline-tolerant mode: customers and applications are kept on the phone, locked with a PIN, and everything syncs when the phone is back online. A change that clashes with someone else's is never overwritten; it waits for the admin to decide. The live demo gives every visitor a private copy to try, with passwords, logins, backups and the SMS gateway locked.
A small consultancy runs on phone calls, WhatsApp messages and a register: customer documents live in chat history, nobody knows which file is stuck, and officers forget the follow-up call. The owner needed one place to see the whole office, in Bangla, on a small budget, with a phone app for officers who are not always at their desk and a clear path to automation later.
We built a Laravel web app with a phone-first interface and a rule engine that does the routine work: it watches statuses, documents and deadlines and then texts, creates tasks or raises alerts. Customer data is private by default, documents never sit in a public folder, and every important action is written to an audit log. For officers who work away from the office, an offline desk keeps their customers on the phone behind a PIN and syncs with conflict protection. Bangla PDFs are produced with proper conjunct shaping.
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